SimpleHelp · SimpleHelp
CVE-2024-57728
SimpleHelp Path Traversal Vulnerability
What it is
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
CISA: SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
What to do
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
Deadline for US federal agencies: May 8, 2026
More exploited flaws from SimpleHelp
| Added | Vulnerability | Product | Severity | Attack chance |
|---|---|---|---|---|
| Jun 29, 2026 | Authentication Bypass | SimpleHelp | Critical 9.5 | 78% |
| Apr 24, 2026 | Missing Authorization | SimpleHelp | Critical 9.9 | 66% |
| Feb 13, 2025 | Path Traversal | SimpleHelp | Critical 9.1 | 97% |
Sources: Known Exploited Vulnerabilities (CISA, public domain), CVE records (cve.org) and EPSS (FIRST). The chance of attacks is the EPSS estimate that someone will try to exploit the flaw in the next 30 days.