SolarWinds · Web Help Desk
CVE-2024-28986
SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
What it is
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.
However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
CISA: SolarWinds Web Help Desk contains a deserialization of untrusted data vulnerability that could allow for remote code execution.
What to do
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Deadline for US federal agencies: September 5, 2024
More exploited flaws from SolarWinds
| Added | Vulnerability | Product | Severity | Attack chance |
|---|---|---|---|---|
| Mar 9, 2026 | Deserialization of Untrusted Data | Web Help Desk | Critical 9.8 | 90% |
| Feb 12, 2026 | Security Control Bypass | Web Help Desk | High 8.1 | 74% |
| Feb 3, 2026 | Deserialization of Untrusted Data | Web Help Desk | Critical 9.8 | 84% |
| Oct 15, 2024 | Hardcoded Credential | Web Help Desk | Critical 9.1 | 93% |
| Jun 5, 2026 | Uncontrolled Resource Consumption | Serv-U | High 7.5 | 44% |
| Jul 17, 2024 | Path Traversal Vulnerability | Serv-U | High 8.6 | 99.6% |
| Jan 21, 2022 | Improper Input Validation | Serv-U | Medium 4.3 | 3.5% |
| Nov 3, 2021 | Privilege Escalation | Virtualization Manager | High 7.8 | 3.7% |
Sources: Known Exploited Vulnerabilities (CISA, public domain), CVE records (cve.org) and EPSS (FIRST). The chance of attacks is the EPSS estimate that someone will try to exploit the flaw in the next 30 days.